Novartis MS Nurse - Albuquerque, NM
Location: Albuquerque New Mexico
Description: United States - General Medicines is looking of Novartis MS Nurse - Albuquerque, NM right now, this job will be placed in New Mexico. For detail informations about this job opportunity kindly read the description below. This new role is to be the main point of contact to MS patients and HCPs in the process of initiating MS therapy. The Novartis MS nurse is responsible for coord! inating and delivering resources and information to optimize the MS patient and physician experience with our MS therapy, with the ultimate goal of improving patient outcomes. This position does not involve the practice of nursing.
Primary face of the MS patient services program with patients and HCPs and responsible for overall customer satisfaction
Interacts with patients via phone and in-person to educate, motivate, and empower them at every step of the initiation process as well as transition to adherence support
Primary HCP interface for the MS patient services program including live office visits, problem resolution, reimbursement support and office staff education
Handles outbound and inbound calls to/from existing patients, office staff, prescribers and new patients
Delivers patient programs and conducts live/virtual visits with patients during First Dose Observation
Leader of the patient services pod and coordinates and aligns patient s! ervices with field resources and well as 3rd party vendors
Fluent in English (oral and written)
Experience with explaining difficult clinical concepts and related processes to patients, HCPs and office staff
Empathy, drive, positive competitive spirit, and commitment to great service
Obtains satisfaction from improving patients’ lives while having a visible impact on the business.
Outgoing personality, excellent interpersonal and relationship management skills
Understanding of patient privacy laws including HIPAA and similar state laws.
Understanding of product and payor reimbursement landscape and prior authorization guidelines and processes
Basic understanding of specialty pharmacy providers preferred
Abi! lity to establish relationships, identify trends, and provide education
Manage multiple strategic initiatives simultaneously and reprioritize where necessary
Collaborate effectively with team members and exhibit leadership
Possess project, time, and organizational management skills
A self-starter
Solution oriented problem solving to ensure customer satisfaction of the patient
Excellent computer skills
Proven track record of success as a field-based Nurse Educator preferred
Must be able to travel; valid driver’s license required.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to United States - General Medicines.
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This job starts available on: Sat, 08 Jun 2013 01:01:44 GMT