Customer Success Specialist (After Hours) career at UnityBPO in Albuquerque

UnityBPO is in need of Customer Success Specialist (After Hours) on Tue, 23 Jan 2018 01:25:57 GMT. Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively....

Customer Success Specialist (After Hours)

Location: Albuquerque, New Mexico

Description: UnityBPO is in need of Customer Success Specialist (After Hours) right now, this career will be settled in New Mexico. For complete informations about this career opportunity kindly see the descriptions. Customer Success Specialist

Launch your career by directly impacting people’s lives and providing measurable value to each and every health care-centric call. Your internal desire, passion and communications are key elements to providing effective problem resolution that create a unique and enhanced customer experience. In this position, you will serve as the customer’s primary point of contact. You own the customer experience from start to finish. If you want the flexibility to express your personality, you think on your feet, you like logic puzzles and you are a self-starter who is comfortable taking the initiative, this is the opportunity for you! In this position, you won’t always know the right answer, but you’re the kind of person who is up for the challenge. This opportunity will position you for greater opportunities in UnityBPO. We will provide you the training, coaching and mentoring to ensure your success.

WHO WE ARE

UnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments. Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. Unity creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

KEY OBJECTIVES WE WILL ASK OF YOU

• Create an exceptional customer service experience by bringing your polished communications, patience and empathy of the customer calling.
• Resolve technical P.C. software and hardware problems by utilizing logical problem solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Change is consistent in our environment and your adaptability to these changes is critical to our success.
• Your ability to learn effectively and apply multiple types of training platforms including: classroom, on the job, web based and job shadowing is essential to perform as expected.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Proactively identify opportunities to improve the environment and culture.
• Flexibility to work off schedule when needed.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

REQUIREMENTS YOU WILL NEED

• High School diploma or G.E.D equivalent/and or experience.
• Ability to excel at problem solving â€" if you like logic puzzles, this is the job for you!
• Knowledge of medical-based terms and phrases are a definite advantage.
• Working knowledge of PC operations
• Excellent verbal and written communication skills.

WORK CONDITIONS

• Required to sit for extended periods of time.
• Ability to operate a computer keyboard, mouse and to handle other computer components
• May be asked to lift/transport moderately heavy objects, such as computers, devices and peripherals.
• Ability to work between the hours of 6:00 pm to 6:00 am and may include weekend shifts.
• Must keep UnityBPO, patient, and client information confidential.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. UnityBPO is an equal opportunity employer. Decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin.
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to UnityBPO.

Interested on this career, just click on the Apply button, you will be redirected to the official website

Apply Customer Success Specialist (After Hours) Here

This career will be opened on: Tue, 23 Jan 2018 01:25:57 GMT